How do I place an order and make a payment?
Find your favourite product, select your size, and click “Add to cart”. Finished shopping? Head to the “Checkout” and enter your details to complete your order.
At Byron Mae, you can pay securely using PayPal, Visa, Mastercard, Shop Pay, Apple Pay, and Google Pay.
Shipping
We process your order within 1–3 business days. Once it’s shipped, you’ll receive a tracking code to follow your parcel (track & trace).
On average, you will receive your order within 7–10 business days from the date of processing. International orders may take a little longer.
All shipping is free of charge.
Of course! Once your order has been shipped, you’ll receive an email with a track & trace code so you can follow your parcel online.
Returns and Exchanges
Yes! You can return your order within 30 days of receiving it. Please email us to receive instructions.
Return costs are the responsibility of the customer, unless the product is faulty. We are working on making returns free of charge in the future!
Of course! Please send us a message with your order number and the size you’d like. We’re happy to assist.
Customer Service and Contact
You can always email us at support@byronmae.com or use the contact form on our website. We respond within 24 hours.
First, please check your spam folder. If you can’t find it there, feel free to send us a message with your name and order details.
Frequently Asked Issues
Sometimes it takes a little while for tracking to activate. Please wait a few hours. If there’s still no update, contact us and we’ll be happy to help.
Yes, that’s possible! Sometimes items are shipped separately to speed up the delivery of your order. The rest is on its way.